Metro IT Solutions - Network Support and Maintenance in Coquitlam

Privacy
We believe your business is no one else’s. Your privacy is important to you and us. So we'll protect the information you share with us. To protect your privacy, Metro IT Solutions Inc. follows different principles in accordance with worldwide practices for customer privacy and data protection.

Metro IT Solutions Inc. takes strong measures to protect the security of your personal information and to ensure that your choices for its intended use are honored. We take strong precautions to protect your data from loss, misuse, unauthorized access or disclosure, alteration, or destruction.

Metro IT Solutions Inc. never sells or gives away your name, address, phone number, email address or any other information to anyone.

Cancellation
Contracts: We hope that we never have to cancel any contract with our clients but if the situation rises, we will follow the individual services agreement terms.
Service calls: There will be no cost for our clients if the cancellation request is received at least 4 hours prior to the scheduled service, otherwise clients will be invoiced for a $50 cancellation fee.

Complaints
We will take any necessary action to make sure that our customers are happy with our services. Our management team is always available to listen to your concerns and resolve any issues to your 100% satisfaction.

Communication
We believe in simplicity and clarity in communication to have a successful professional relationship with our clients.
We avoid using jargon and try to explain the available options in a simple but complete format.
We stay connected, keep you updated and follow-up on tasks to make sure you receive the best level of the service you deserve.